Customer is responsible for return shipping charges and a $25 re-stock fee for returned rolls. Please note colors on the monitor are representations only and will not be completely accurate. Please order a swatch if color match is important to avoid return fees.
Second quality fabric (Please see Quality definition) is sold “as is” meaning it is not eligible for return due to defect. Inspection services are available, see Quality definition for more information.
First quality fabrics are expected to fall within specification, determined by Polartec®. If you are unhappy with the quality, please contact us. We will help facilitate the next steps including filing a claim with Polartec. During the wait for a claim determination, we will offer replacement fabric if available. The cost of the replacement will be based on the determination of the Polartec Claim. In the event the Claim was found in defect, the customer will not be responsible for the replacement fabric or freight. If no replacement fabric was sent, a credit will be issued including freight from the original order. If the Claim was found within Polartec Specs, the customer will be responsible for payment of the replacement fabric order, including freight. The customer may request a Spec sheet for the style in question to help decide whether to officially file a Claim. All determinations made by Polartec are final.